FAQ

nTrade offers trusted, convenient and user-friendly money broking and investment services. It is a brand owned by Neurogine Capital (L) Ltd LL15607 and refers to a money broking and investment platform operated by Neurogine Capital.

Neurogine Capital is part of Neurogine Group and regulated by Labuan Financial Services Authority (FSA). It is licensed to operate as a money broker (License Number: MB/19/0033). It currently has presence at Neurogine @ 14(B) & 14(C) Level 14, Main Office Tower, Financial Park Labuan Complex, Jalan Merdeka 87000 Federal Territory of Labuan, Malaysia and Neurogine @ 10 Boulevard, B-3A-16, Block Bougainvillea, 10 Boulevard, PJU 6A, Sprint Highway, 47400 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

nTrade refers to crypto currencies and fiat currencies as digital assets. As of Feb 20, 2020, the following fiat assets are available on nTrade by default (in alphabetical order):

BTC Bitcoin EUR Euro Dollar
ETH Ethereum USD US Dollar
LTC LiteCoin    
USDT Tether    
XRP Ripple    
Please check with nTrade to find updates about this list.

Yes! You can provide many wallet addresses for each cryptocurrency you choose that is a part of nTrade. As a safeguard measure to protect you, we may conduct KYC-checks to authenticate the validity of those wallets. This option offers great flexibility and immense convenience for traders like you.

Yes! It is preferable that you have your own bank account in order to use nTrade. When you complete the application form, you will need to show proof of your bank account and that you are the authorized signatory, as part of the "Know Your Customer" (KYC) and "Anti-Money Laundering Act" (AMLA information).

While it is mandatory for corporate, it is optional for individual user. We make use of custodial services provided by trusted, secure third parties like Prime Trust LLC. Upon the completion of any trade, your digital assets/ cryptos are transferred to your pre-registered designated hot wallet or cold wallet, or may even be converted to fiat and withdrawn via wire/ telegraphic transfer to your pre-registered designated bank account or other bank accounts. Your digital assets/ crypto trading is safe in nTrade.

You can get our latest update in our website, https://ntrade.com.my/news.html

Before you can start buying or selling, you will need to deposit funds into your account. nTrade does not charge customers depositing fiat or digital assets. Once your account is funded, an order can be placed with the currency or digital asset you wish to trade.

  • Visit nTrade's official website at https://ntrade.com.my/index.html
  • You can quickly create an account by inserting your email and password.
  • After verifying your email address, the next step is to upload KYC information in order for us to verify your account.
  • Once you have been verified, an email will be sent to notify your eligibility to trade.
  • Once you have deposited funds in your account, you will be able to trade digital assets on our trading platform.

nTrade provides a platform for users to trade cryptocurrencies with USD or vice versa with other users of the platform. Users refer to traders who act as buyers or sellers in a trade. Trades are matched via an agnostic order matching engine based on offers to buy and sell assets at a particular value.

nTrade provides the platform for these offers to be placed and will not be involved in the trade outside of the execution of the matched offers.

Yes. However, depending on your country of residence, your experience might different due to banking, "Know Your Customer" (KYC) and "Anti-Money Laundering Act" (AMLA) requirements.

Yes. You may need to declare during the account verification, upon success signing up to nTrade. Depending on the employment status declared, there may be need of supporting documents which proof of source of fund as well.

In order to start trading, you should first verify your account options. You can choose between:

  • Personal accounts - are intended for personal, non-commercial use only.
  • Corporate accounts - are intended for business purposes and used by legal entities.

*Note: Both accounts must be registered separately and used for their intended purposes.

All personal information provided will be encrypted and stored securely.

Under the Personal Data Protection Act, we do not share your personal information. However, it is our legal responsibility to report any activity by an account that could be considered suspicious with regards to Anti-Money Laundering Act guidelines.

Coming Soon.

However, the current nTrade can be accessed by all the desktop and, it will auto resize if it detects it is displayed via mobile browsers.

nTrade is welcome the users from the world wide to sign up and on board, Except the countries below:

No Country   No Country
1 Afghanistan   18 Moldova
3 Burundi   19 Nicaragua
4 Central African Republic   20 North Korea
5 Congo   21 Russia
6 Cuba   22 Rwanda
7 Cyprus   23 Serbia
8 Eritrea   24 Somalia
9 Fiji   25 South Sudan
10 Haiti   26 Sri Lanka
11 Iran   27 Sudan
12 Iraq   28 Syria
13 Kyrgyzstan   29 Turkey
14 Laos   30 Ukraine
15 Lebanon   31 Venezuela
16 Libya   32 Yemen
17 Mali   33 Zimbabwe

It has come to our attention recently that there have been individuals impersonating as nTrade employees and asking at least one of our clients for login, password and 2FA details.

nTrade employees will never ask you for your login, password or 2FA. These details are private and should never be shared.

Two-Factor Authentication (“2FA”) such as Google Authenticator is meant to protect your account should your login and password be compromised. The 6-digit randomly generated number on your phone should also never be shared.

  • Beware of social engineering and phishing

    We will never ask you for your login, password or 2FA. These details are private and should never be shared. The 6-digit randomly generated number on your phone's 2FA authenticator program should also never be shared.

    You should avoid responding to unsolicited direct messages and emails. Always be aware. If you think you are being targeted by a scammer, contact our nTrade Support immediately.

  • Keep private information to yourself

    Your account login details must always be kept private, especially your password or private keys (If you own your own wallet). If you need help logging in, there is a feature for resetting your password or you can contact our nTrade Support.

  • Be careful when performing transactions

    Be vigilant when transferring cryptocurrencies or fiat. nTrade will never ask for any information from you to perform a transaction on your behalf.

  • Follow basic web safety rules

    Our website is protected with SSL/TLS to provide an additional layer to security and data integrity. We test our website for vulnerabilities frequently.

    Please check that you are visiting: https://ntrade.com.my/index.html/.

    Email spoofing is very frequently used by scammers to make it look like an email is coming from a trustworthy source.

    You should only be receiving emails from addresses ending with the domain @neurogine.com. Such as [email protected] or [email protected]

    Some email spoofs might try to closely emulate addresses, such as [email protected]

    Always use caution and look closely at email domains to avoid interacting with suspicious senders, especially if they are asking for your private information.

  • Use 2-Factor Authentication

    All nTrade users are required to set up 2-factor authentication to use the platform and withdraw funds. We strongly recommend Google Authenticator and please do not deactivate your 2FA.

  • Go to nTrade’s main page: https://ntrade.com.my/index.html
  • Click on "Sign Up" button at the page.
  • Click on “Get Started” button at Individual Registration section.
  • Enter your email address and your desired password.
    • 8 characters and above
    • At Least One (1) Uppercase letter
    • At least One (1) Lower letter
    • At least ONE (1) special character (Ex. *[email protected]$%^&(){}[]:;<>,.?~_+-=/|)
  • Click on “Register” button at the page.
  • If there has no issue, we will send you a verification email to your mailbox.
  • Enter the 8 Digit OTP code into OTP Verification field.
    • A message stating that your email has been successfully verified will be shown.
  • Enter your email address in “Username” text field and the password you confirmed earlier. Click on "Login" button.
  • Congratulations! You are now signed up and logged into nTrade. You will be taken directly to the Account Verification page.
  • Click on “continue” at individual account section.
  • Fill up all of the fields provided in the screen and then click on "Next" button.
    • Note that the details filled up here will be compared with the documents that you will be uploading after this. You will only pass verification if your details match.
  • Choose and upload the identity document (National Identity, Passport or Driving License) that you will be submitting for verification. On any of the 3 types of documents, you will need to choose the country that issued the document.
  • Then, upload a document that proves you are currently living at the address you typed in earlier.
    • Dated less than 3 months old.
    • Registered to and showing your name and current address.
    • From a utilities company, government body or bank.

    Any PDF or image file is accepted.

  • Click on “Submit Verification” button to submit your details to us. We will notify your status within few business days via email.
  • Click on “Enroll Two-Factor Authentication” tab, from the Profile menu.
  • Click on “Ok” button to start enrolling.
  • Download the Google Authenticator App from the App Store/Google Play.
  • Click on “Next” button, after downloaded the Google Authenticator App.
  • Scan the QR code or enter the secret key into your Google Authenticator App.
  • Enter your generated 2FA code into the verification field and click “submit” button into the portal.
  • Congratulations! Your 2FA are now enable to protect your account.
  • Click on “Manage Bank Accounts” from the side menu, then click “Add a bank account” button to add your bank account details below and click “Save Changes” button.
    • Bank Name
    • Bank Cide/IFSC/SWIFT
    • Asset
    • Account Holder Name
    • Account Number
    • Bank Branch
    • Bank Addresses
  • Enter your generated 2FA code into the verification field.
  • Click on “submit” button to save your bank account details.
  • Click on the Deposits > Create Deposit on side menu bar.
  • Fill up all of the fields provided in the screen and then click on "Submit" button.
  • Click on the “Upload Deposit Slips” Tab and Upload the picture of bank transaction slip (in JPG, JPEG or PNG and PDF formats).
  • If you wish to add more bank accounts, please click on “Manage Bank Accounts > Add a bank account to add your bank account details.

Please repeat the steps 1 and 2 from Step 4: Add Bank Account section.

  • Click on “Manage Digital Asset Addresses” from the side menu.
  • Select the Asset Type you wish to add new Wallet Address.
  • Then click “Add New Address” button to add your wallet details below and click “Save Changes” button.
    • Wallet Account Label
    • Network Address Type
    • Digital Asset Wallet Address
  • Enter your generated 2FA code into the verification field.
  • Click on “submit” button to save your digital asset wallet details.
  • Proof of Identity

    One of the following is required:

    • National ID
    • Passport (Non-Malaysian users must provide this)
    • Driving License
  • Proof of Residence

    This can be a scanned copy of one of the following:

    • A credit card or bank statement
    • A mobile phone bill - (e.g. Maxis, Celcom, Digi etc.)
    • A water bill, electricity bill or internet bill - (e.g. Air Selangor (SYABAS), PBA, TNB, TIME, etc.)

*Note:

  • The Proof of Residence document must clearly show name, the address you signed up with and a date that is not more than 3 months old.
  • If the name and address of Proof of Residence does not match with the National ID or Passport, there is a need to furnish two different recent utility bills/bank statements which has the matching name and address.
  • If you unable to provide Proof of Residence as all the names or bills are registered to your husband or relatives, you are required to furnish with you husband’s/relative’s IC, proof of relationship and declaration of family member/relative form. The form can be provided upon request.

Company Incorporation Documents consisting of:

  • From the company(ies)
    • A Government issued Certificate of incorporation of company
    • Latest financial returns
    • Particulars of Directors (not required if the corporate applicant is a public listed company)
    • Register of Members/ Shareholders (not required if the corporate applicant is a public listed company)
    • Board Resolution from the Board of Directors and power of attorney granted to its manager OR officer or employee, specifically naming as the authorised representative to transact on its behalf
    • An officially valid document from the company in appointing the manager, officer or employee, specifically naming as the authorised representative to transact on its behalf
    • ONE (1) proof of address such as utility bill: electricity OR water OR landline telephone bills OR any other bills issued in the name of the company during the past 3 months, from a credible utility provider.
  • From the authorised representative(s)
    • A coloured Government-issued passport (bio page with photo only) or national ID (front and back)
    • Employee ID or similar document (front and back)
    • ONE (1) utility bill such as electricity OR water OR landline telephone bills OR any other bills issued in the name of the authorised individual concern during the past 3 months, from a credible utility provider.
  • From the individual beneficial(s)
    • A coloured Government-issued passport (bio page with photo only) or national ID (front and back)
    • ONE (1) utility bill such as electricity OR water OR landline telephone bills OR any other bills issued in the name of the authorised individual concern during the past 3 months, from a credible utility provider.

As a Recognized Market Operator for Digital Asset Exchange, nTrade has a legal responsibility to conduct Know Your Customer (KYC) and Anti-Money Laundering (AMLA) checks and perform due diligence on all our customers before verifying their accounts.

Assuming all the supporting documents provided are complete, our average time to screen and verify your personal account is 3 business days and up to 10 business days for corporate accounts.

No, the portal does not allow you to change your personal details, once you sign up on nTrade.

*Note: Please ensure all your details are correct before signing up.

nTrade does not charge any deposit fees.

However, your deposit will be subjected to charges by your individual banking/payment processor.

Yes!nTrade will levy a low processing fee when you withdraw your fiat currency outside our platform.

Fiat Currency nTrade Fee Bank Fee
USD Min USD 20.00 USD 30.00
EUR Equivalent to USD 20.00 Equivalent to USD 20.00
Fiat Currency Amount
USD USD 100.00
EUR Equivalent to USD 100.00

nTrade will levy a low processing fee when you withdraw your digital asset outside our platform.

Digital Asset Fee (Quantity)
BTC 0.0008
USDT 15

Note: The above fee varies from time to time. Accurate fees will be displayed during your selection of withdrawal of your digital asset at nTrade at that particular point of time.

nTrade charge 0.5% for every trade.

  • Click on “Manage Bank Accounts” from the side menu, then click “Add a bank account” button to add your bank account details below and click “Save Changes” button.
    • Bank Name
    • Bank Code/IFSC/SWIFT
    • Asset
    • Account Holder Name
    • Account Number
    • Bank Branch
    • Bank Address
  • Enter your generated 2FA code into the verification field.
  • Click on “submit” button to save your bank account details.
  • Click on the “Deposits” from the side bar. Then, click on “Create Deposits” button to create request.
  • Fill up all of the fields details below in screen and then click on "Submit" button.
    • Asset
    • Bank Account
    • Amount
  • Enter your generated 2FA code into the verification field.
  • Click on “submit” button to generate the withdrawal request.

We have total 3 Account Tiers with different deposit limit. You can upgrade your account tie limit from level 1 to level 3 by completing your Account Verification at your profile menu.

Account Tie Limit Monthly Deposit Limit Monthly Withdrawal Limit Trading Limit
Level 1 USD 10,000 or equivalent USD 100,000 or equivalent USD 1,000,000 or equivalent
Level 2 USD 10,000 or equivalent USD 100,000 or equivalent USD 1,000,000 or equivalent
Level 3 Unlimited Unlimited Unlimited

We will only process funds upon their arrival in our account and not upon initial transfer from your account bank. Once the fund has reached to our designated bank, it may take 2 to 5 working days to reflect the deposit status into your nTrade account.

nTrade’s preference deposit methods below for Individual and Corporate account.

Individual Account Corporate Account
Malaysian Non-Malaysian
Wise (formerly known as Transfer Wise)

Note: WISE is a 3rd party mobile application to transfer fund from you own local Malaysian bank account to nTrade’s designated bank account

Bank Wire Transfer Bank Wire Transfer

*Note:

  • nTrade only accepts payment from bank accounts under your name. We do not accept any sources of payment that does not fall under your name. We do not accept cash deposit from any party, including yourself.
  • All third party payments are subjected to rejection or further verification and this will delay the execution of your trades. We reserve the right to reject any third party payment at our sole discretion and will not be liable for any investment loss arising from this process.
  • WISE is an 3rd party application and does not have any relation whatsoever with Neurogine or nTrade. This is merely to provide an option to transfer fund via a 3rd party application. Neurogine & nTrade will not be responsible for any loss/error and issues related to using Wise.

When you make a wire/ telegraphic transfer, it may take a 2 to 5 working days for your funds to be banked into your nTrade account. We will acknowledge and update your account as soon as the transfer is completed - and we’ll send you an email notification to inform you. The information below shows how long it takes to allocate deposits in your country.

Currency Expected transfer duration
EUR € USD $
3 to 5 working days 3 to 5 working days

This period above may varies depending on your sender bank

  • Please note wire/ telegraphic transfers and Automatic Clearing House (ACH) transfers are not processed on weekends or public holidays.
  • Kindly ensure you retain the unique reference number/ transfer receipt of the wire/ telegraphic transfers, so you could later submit to nTrade for deposit cross reference.
  • nTrade does not accept wire/ telegraphic transfers from third-parties in your name i.e. all wire/ telegraphic transfers must be made in your own name (or company’s name) which has undergone a KYC-check and verified by nTrade.

nTrade’s bank account will be displayed after user made deposit request in portal.
Anyway, the bank information as below:

For USD Inward Fund Transfer
Account Holder Neurogine Capital (L) Ltd
Office Address Unit 14(B) & 14(C), Main Office Tower Financial Park Labuan Complex, Jalan Merdeka
City Federal Territory of Labuan
Postcode 87000
 
Bank's Name RHB Bank Berhad
Account No. 6122-000-000-3092
Currency USD
SWIFT RHBBMYKL
Branch Taman Megah Branch
Bank's Address 11 – 15, Jalan SS24/11, Taman Megah, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia

For MALAYSIAN or sending via Banks located in Malaysia

Please use WISE app (formerly known as Transfer Wise). Please click to download the step by step guide on sending fund using Wise mobile app.
 Click here to download instruction now.

The Deposit Reference ID will be auto generated by the bank’s system when you initiated deposit request whether it is online or offline.

The Deposit Reference ID is the Unique Code (alphanumerical values). Please ensure the unique code is copy and paste correctly when submitting a deposit. This will accelerate the whole process for our admins cross checking your incoming funds.

There may be several reasons a deposit being pending or rejected.

  • We did not receive your funds. We must receive your funds in our bank account first, before we approve your deposit.
  • The funds were transferred from a bank account that is registered to a different person than you. Due to AML (Anti-Money Laundering) requirements, we cannot allow this. In this case, we will transfer the funds back to the originating bank account and email you for more details.
  • The funds were transferred via international wire transfer but the intermediary bank details were not updated in nTrade.
  • The amount being deposited exceeded the allowed limits.

nTrade does not currently accept deposits via credit cards, debit cards, PayPal or any similar services. We will inform once we have this service in the future.

User requires to proceed the fund bank in process and upload/submit the bank slip on the portal. Please refer to the Fiat currency deposit processing time and type in Fiat Currency section for more details.

  • Withdrawal according to your existing crypto exchange platform on “How to withdraw USDT or BTC”.
  • Please enter the recipient’s or nTrade’s USDT or BTC address as per required for during the withdrawal process.
  • Print out the nTrade Deposit Form – Fill in, sign and scan. Then send it to [email protected]
  • Sit back and relax. We will deposit the digital asset within few hours. (within working days)

Yes. When requesting a local currency withdrawal from nTrade, please ensure your bank account details are up-to-date and the bank account which you are requesting to withdraw is either your own personal bank account or company account which has been registered with nTrade during your KYC-process.

Withdrawals are wire/ telegraphic transferred to your account, subject to your respective bank’s processes and fee charges which is beyond our control. We’ll send you an email notification when we’ve wire/ telegraphic transferred to your account.

  • Withdrawals to a bank account under your name

    Withdrawal are directed to your pre-registered and approved bank account. This is the simplest and direct method. We advise nTrade account holders to deposit from and withdraw their money back to their bank account which was registered and approved during the opening of their nTrade account application to avoid withdrawal delays.

  • How can nTrade help in the event of an issue?

    We can provide our bank wire/ telegraphic transfer slip to a bank account under your name or a bank account not under your name which you have authorised as proof of payment. If these withdrawals are not reflected, you must take this matter with your respective bank.

    If a withdrawal is not reflecting correctly, please feel free to contact us.

Yes. We will levy a low administrative processing fee which will enable you to send your cryptocurrencies outside our nTrade system.

  • Click on the “Withdrawals” from the side bar. Then, click on “Create Withdrawal” button to create request.
  • Fill up all of the fields details below in screen and then click on "Submit" button.
    • Asset
    • Bank Account
    • Amount
  • Enter your generated 2FA code into the verification field.
  • Click on “submit” button to generate the withdrawal request.
  • Login to nTrade, click on the “Withdrawals” from the side bar. Then, click on “Create Withdrawal” button to create request.
  • Select the assets type you wish to send. (Currently, USDT and BTC is supported in nTrade.)
  • Select Wallet Account to send.
  • Select Network Address Type.
  • Enter the Quantity you wish to send and click “submit” button to send your request.
  • Enter your generated 2FA code into the verification field.
  • Click on “submit” button to process.
  • If you wish to add more wallet addresses, please click on “Manage Digital Asset Addresses > Add New Address to add your preference wallet address details. Please repeat the steps 1 and 2 from Step 6: Add Digital Asset Wallet section.

nTrade does support receive digital asset. However, the feature has not incorporated yet in flow. Please inform us directly and we will advise the process at the moment manually.

Every nTrade withdrawal is processed automatically. However, please take note withdrawal duration depends on your respective bank and country. Here’s a projected withdrawal release duration to help:

Currency
[Time zone]
Withdrawal cut-off time Withdrawal release time
EURO
[GMT+8]
11:00 Within 4 working days
USD
[GMT+8]
10:00 Within 4 working days
BTC
[GMT+8]
10:00 Next working day
ETH
[GMT+8]
10:00 Next working day
USD-T
[GMT+8]
10:00 Next working day

The times indicated above refer to local times. nTrade withdrawals are processed on business days from Monday to Friday, excluding public holidays.

It is within 24 hours of the working day of our office location.

Kindly note that different digital assets take different amounts of time to arrive from your wallet into any other wallet, including nTrade's wallets.

The arrival time will depend on the time it takes to be confirmed a certain number of times on the blockchain.

There may be several reasons a withdrawal being pending or rejected.

  • The name on the bank account that you have chosen to withdraw to does not match the name shown by the bank when we actually initiate the withdrawal. This is not allowed due to AML (Anti-Money Laundering) requirements.
  • The bank details provided were incorrect/insufficient/non-existent.
  • The amount being withdrawn will be less than the cost charged by the banks for withdrawal.
  • The amount being withdrawn exceeded the allowed limits.

There may be several reasons a deposit or withdrawal being pending or rejected.

  • The cryptocurrencies are being sent to a wallet address that is invalid. Please check if you typed in the right address - it is better to copy the address from your wallet and paste it directly.
  • Your cryptocurrency was rejected and returned to our wallet. This could be due to an incorrect destination wallet address.

We have total 3 Account Tiers with different withdrawal limit. You can upgrade your account tie limit from level 1 to level 3 by completing your Account Verification at your profile menu.

Account Tie Limit Level 1 Level 2 Level 3
Monthly Deposit Limit USD 10,000 or equivalent USD 100,000 or equivalent USD 1,000,000 or equivalent
Monthly Withdrawak Limit USD 10,000 or equivalent USD 100,000 or equivalent USD 1,000,000 or equivalent
Trading Limit Unlimited Unlimited Unlimited

Minimum limit for each digital assets below:

Digital Asset Limit (Quantity)
BTC 0.001
USDT 8.00

If you provided a cryptocurrency withdrawal address that is invalid:
If you have entered a wallet address that is incorrectly formatted or belonging to a different type of cryptocurrency, there is a chance it will be rejected and the transaction never happens.
However, there is also a chance the transaction will go through - if this happens, it is most likely that your funds will be Lost Permanently.

If you provided a cryptocurrency withdrawal address that is valid but is not yours:
Blockchain transactions are irreversible. The only way you can get your cryptocurrency back is to contact the owner of the withdrawal address to return it back to you. If you cannot contact the owner, or if the address has no owner, your funds are Permanently Lost.

*Note:

  • Please use a small amount of your first digital asset transfer request to verify everything is working as expected before sending larger amounts.
  • Please ensure the wallet address is correct. nTrade will never cross-chain credit your account.

nTrade is currently not supported to generate a new wallet address in portal. This feature is coming soon.

  • Click on “Enroll Two-Factor Authentication” tab, from the Profile menu.
  • Click on “Ok” button to start enrolling.
  • Download the Google Authenticator App from the App Store/Google Play to your mobile smartphone.
  • Click on “Next” button, after downloaded the Google Authenticator App.
  • Scan the QR code or enter the secret key from the nTrade portal into your Google Authenticator App.
  • Enter your generated 2FA code into the verification field and click “submit” button into the portal.
  • Congratulations! Your 2FA are now enable to protect your account.

Logging in using Google Authenticator can fail when the app does not sync correctly. Below are the instructions on how to sync with either Android or iOS devices:

  • Android
    • Go to main menu on the Google Authenticator App
    • Tap Settings
    • Tap time correction for codes
    • Tap Sync Now
  • iOS
    • Open the settings app of your iPhone home screen
    • Tap General
    • Tap Dates and Time
    • Disable Set Automatically Option and re-enable again
    • Reboot the device

If you lost your password, you will be able to reset your password via the “Forgot Password” hyperlink at the login screen.

However, if you lost your User ID, you will have to email us [email protected] with a description of the issue.

The Username will be the email address registered in nTrade and Passwords consist of a minimum 8 characters including one uppercase letter, one lowercase letter and one special character.

Please check your spam filter to see if the OTP email is there. Depending on email providers, sometimes emails can be delayed for up to 30 minutes.

Please contact [email protected] if the email does not arrive past that time.

2FA is an extra layer of security that requires not only a password and username but also an extra device that you have on your personal being.

This is to ensure that any account changes and transactions are approved and confirmed by user.

Here to avoid any unfriendly party happens to obtain your username or password, they are still unable to perform critical functions on your account.

Market order is an order to buy or sell at the market’s current best available price.

  • Tap and select the USD/EUR, and enter amount wish to buy the digital asset in the From field. Tap on the available balance amount link, to place order with all available balance in wallet.
  • Tap and select the digital asset type in the To field.
  • Tap on Query order to query the trading result.
  • Tap on Execute order and confirm the order.
*Note:
  • Same trade order process to sell digital asset.
  • The trade order behavior is allowed for below combination:
    From To System
    Fiat Currency
    (e.g: USD)
    Digital Asset
    (e.g: BTC)
    Allow
    Digital Asset
    (e.g: BTC)
    Fiat Currency
    (e.g: USD)
    Allow
    Digital Asset
    (e.g: BTC)
    Digital Asset
    (e.g: ETH)
    Allow
    Digital Asset
    (e.g: BTC)
    Digital Asset
    (e.g: BTC)
    Not Allow
    Fiat Currency
    (e.g: USD)
    Fiat Currency
    (e.g: EUR)
    Not Allow
  • Range order is similar to a limit order where you buy or sell an asset at a given price or better.
  • In the case of range orders, they only become active in the order book once the target range price has been triggered.
  • Tap and select USD/EUR, and enter the amount wish to buy the digital asset in the From field. Tap on the available balance amount link, to place order with all available balance in wallet.
  • Tap and select the digital asset type in the To field.
  • Tap on Query order to query the estimated market price inverted result.
  • Enter value in Set Target price field or Set Inverted Target Price.
  • Display the Auto Buy & Sell Range in field.
  • Tap on execute and confirm the pending range order.

The range order will be executed, if estimated market price matched within the range order price.

There has 2 ways to view created order in nTrade.

  • Tap on view order history at bottom of the create order page.
  • Tap on manage order section from side menu.

Yes. There might have few possibilities that range order will fail, for instance:

  • If the price feed suddenly moves above or below the price range that set by the user. In this scenario your order will be pending and nTrade platform will not cancel the order and still remain in queue.
  • Exchanges is busy or their API is down.
  • Connectivity issue between users, nTrade platform and exchanges.
*Note:
  • Pending range order that created in nTrade platform is not 100% guaranteed, but nTrade have retry mechanism to minimise any potential errors.
  • If you have concern on the range order execution success rate, we advise to use market order type to place order.